Being sick can be the hardest thing, but getting better is sometimes harder.
Patient (and caregiver) engagement can make a big difference.
Some tips and tricks I’ve picked up having had long hospital stays and taking care of family members –
Prepare a “Go Folder” When Times Are Good:
Especially if you have a chronic illness or are anticipating a hospital stay
- Printed list of medications you take (medicine names, dosage, and frequency)
- Printed list of your doctors and specialists, and their phone numbers
- Printed copy of your medical timeline/history (including birth date, illnesses, procedures, surgeries, diagnosis, pregnancies, test results, etc). Once you create this, it’s a lot easier to update regularly
- Printed copies of your insurance card and identification
- Printed list of key phone numbers (immediate family, emergency contacts)
- Printed copy of recent discharge notes
- Printed relevant legal documents, examples may include healthcare proxy, DNR, advance directive
I have my “Go Folder” ready and have prepared similar for loved ones. I’ve learned to keep two copies of each document. It’s much easier to hand them to EMS and ER nurses and doctors when things are most chaotic, and you won’t mind losing one set if you have a back up. I personally use clear document folders to contain this info. On the cover I put a label that has the spelling of my/the patient’s name that matches the insurance card (you’d be surprised how often this is not consistent), and birth date. I’ve learned the hard way not to rely on mobile service or battery. No one wants to be scrambling to piece information together in an emergency.
Some other tips:
- Research your insurance benefits and local hospitals.
- Check CMS scores here and read patient reviews on Yelp, US News, and other sources. If/when you need emergency care, remember you are both a patient and a customer, and it’s in your best interest to seek out the best quality care. If you have a special concern (stroke, asthma, etc) know the Centers of Excellence or hospitals that are most known for your issue in your area.
- Find out what your preferred hospital’s emergency ambulance phone number is (and be sure to share with your loved ones). Calling 911 will get you to the nearest hospital, and it may not be where where you want to go if you live in an area where there are many options.
Things To Bring (Or Ask For) If You Find Yourself In the Hospital
- Notebook
- Pen(s)
- Printed photos of loved ones
- To put on cork boards or tape to closet doors
- Place a few in a plastic sandwich bag (I’d bring these to all tests and procedures to flip through during transport, so that I always had the best mindset possible.) Just let the nurses know you have it, as they may want to put it somewhere else during a test or procedure
- If you have a young child, borrow a stuffed animal (having one of my son’s stuffed animals gave me great comfort.) If you have a favorite stuffed animal of your own, bring it
- Headphones
- Device chargers
- Any eyeglasses you may need
- Lip Balm
- Mints or gum
- Toothbrush and toothpaste
- If you will be able to shower – any toiletries you’d pack for a vacation. Sometimes having your own stuff can give you a sense of yourself that using the hospital issued stuff may not
- Slippers (a pair you won’t mind throwing away upon discharge)
- Flip flops/shower shoes (a pair you won’t mind throwing away upon discharge)
While most hospitals have gift shops and pharmacies, some of the things I’ve had the most trouble finding and have proven to be immensely helpful:
- Sharpies (one thin tip, one regular)
- Labels (to label all personal items)
- Basic eyeglass lanyards
- Tape and scissors
- Nail clippers, nail file, tweezers
- Ziplock bags (a few in a few different sizes)
- Small stand-up magnifying mirror
- Power strip or extension cord (outlets can be hard to find, and if you’re using devices like phones or computers, or have guests that bring theirs-this eliminates a lot of plug juggling and inadvertently causing a trip hazard)
Another pro trick I’ve learned is to ask for two gowns. One for your front, and one you put on backwards. Dignity can be empowering.
Things To Do (Or Ask Family For Help) When You Are Admitted
- Turn on room phone (cell service can be unreliable)
- Turn on the room’s tv or bring a service enabled phone or tablet (with chargers, extra bonus points for long cords)
- Connect to network wifi (most hospitals have public wifi, just don’t do any banking or transmitting of confidential information on public networks)
- Write down your room number information and phone number (just one of many things that notebook mentioned above will come in handy for)
- Save the hospital address, room number information and room phone number in a document on your phone for quick copy and pasting
- Do not hesitate to tape a sign over the bed of any special needs or things that will make you more comfortable
- Let’s say you’re hard of hearing, or only one ear works. Note it so you don’t have to say it 30 times a day (those sharpies will prove to be endlessly useful)
- Let’s say you have a torn rotator cuff, anytime you’re lifted or moved, you might be asleep or forget to tell the person moving you
Ongoing “To Do’s”
If you are physically able, otherwise a caregiver or family member should do this if possible
- Write down every name of every doctor you speak to and/or ask for a card
- Take notes of what tests they run, results, next steps
- Fight the temptation to sleep all day, nights can be dark (both literally and figuratively)
- If you are able to do word/number puzzles, play cards, read, or are into adult coloring books-mix up your “entertainment”. Don’t underestimate your sanity and emotional state on your recovery
- Speak up – If your roommate is a night screamer, ask to be moved when another bed opens up. If it’s driving you insane not being able to look out a window…ask for a window bed when one opens up. If you are in pain, let your nurses and doctors know. Don’t be afraid to ask for things multiple times, unfortunately you may need to prepare for this to be the reality.
At Discharge
- Be sure to get printed discharge papers at discharge
- Scan these or make a copy as soon as you can
- Bring your discharge papers to any follow-up appointments
- Read them over a few times daily for the first few days at home. You may need reminding of key information
- If you are physically able, visit the records or radiology department and get all results of any x-rays, catscans, MRIs on disk. (I always ask for two copies)
- Bring one set to your follow-up appointments
- Find out what the hospital’s emergency ambulance phone number is (and be sure to share with your caretakers)
- If you have an emergency after discharge, calling 911 will get you to the nearest hospital and it may not be where you just left (or where you want to go)
After Discharge
- Stay on top of follow-up appointments
- If your hospital has a portal, create an account and print test results not noted in your discharge papers
- Bring these to your first follow up appointment
- Set up the medical information card on your mobile device that can be accessed from your lock screen. I’d search how to do this on your phone make/model as the instructions evolve with time and technology
- Fill out any surveys the hospital sends you, this is one part of where government ratings come from, and they’ll never know what needs improving if no one documents it and informs them
- Hug your loved ones again and againMy St
Please let me know in the comments if you have anything to add to this list from your experience.